FREQUENTLY ASKED QUESTIONS
Online Safety Training Courses

Is it safe for customers to purchase your online safety courses directly from your website?
We take the utmost precautions to protect your information. When you submit sensitive information via our website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

​We use Square Canada as a form of on-line payment. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you. This information is used to process your orders in a secure manner, to keep you updated on your orders and to personalize your shopping experience.
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Can I pay for the online safety course(s) over the phone?
Yes, but only for large groups. We also do provide further group discounts for 25 or more participants. Even though our online purchasing system is a very secure platform, you do have the option of paying for your course over the phone. Please email us and one of our consultants will contact you on the same day.

What forms of payment do you accept?
If you purchase your course(s) through our website purchasing platform, we can only accept credit card payment. We accept the following credit cards: Visa, Mastercard, American Express, Discover and JCB. We also accept credit card payments over the phone.

I need help with registering for your online training course?
We are here to help at anytime. For questions and inquiries please email us at support@ohsmanuals.ca or call us (604) 243-2585.

I don't have time to finish my course today, can I leave and come back to complete my course?
Yes, can you leave your course at anytime without worrying about losing your progress. To leave the course, simply close the browser window. Ensure you save your downloads when you receive them or you can refer back to the email you received during your purchase and can download the attachments again.

Upon completion of the course, can the course certificates be printed?
Yes, the certificates are created as PDF’s and can be saved or printed when the online course is completed. You will receive a wall sized certificate which will be emailed to your provided email address within 1 business day.

What kind of computer do I need to take your online courses?
To take our courses, we recommend using the latest version of your favorite browser (Internet Explorer, Mozilla Firefox or Google Chrome) on your PC or Mac computer. You will also need access to a printer, as you will need to either scan and email us your completed exam(s) or you can take pictures of each page and email them to us. Your certificate can also be printed upon successful course completion, and there are resource documents you may wish to print before you begin your course.

Do I have to take an exam at the end of the online course?
Yes.  All of our courses are competency-centered, meaning that learners must complete an assessment(s) of some type (i.e. Exam) in order to demonstrate an adequate level of understanding of the topics presented throughout the course.  This provides a tremendous level of due diligence which is required to ensure that reasonable precautions are taken for the safety and health of the learner. After your online purchase you will receive a PDF format of the exam which will be emailed to you. You are to hand write the exam and email the exam back to us for marking (email address is provided on the exam).

What if I fail or don't do well on the exam?
A mark of 80% must be achieved in order to receive a certificate of completion. Participants are able to repeat the course three times in efforts to achieve the pass mark. We will let you know during the exam marking process if you need to retake the exam.

Do you provide group discounts for businesses?
Yes, group discounts are available for groups of 25 or more participants. Please email us prior to your purchase to receive your discounted price.

Do the online courses have an expiry date?
Yes, all of our online courses are valid for 2 years. You will need to retake the course after a 2 year period.

What is your refund policy?
As all of our products are digital download software, delivered instantly once payment is received, it is impossible for you to return a product to us for a refund. If during your online or over the phone purchase order, you do not receive your digital products on time by email, we will gladly refund your purchase amount in full.