FREQUENTLY ASKED QUESTIONS

FOOD SAFETY PLAN TEMPLATES

​If we purchase one of your online digital food safety plan templates how can I customize it myself to meet with my industry i.e. restaurant?
On each of our purchase website pages (buy now option) we have outlined in detail as to the contents of your food safety plan in the form of policies, procedures and forms. If for any reason certain policies or procedures are not available in our ready to buy online programs - you can purchase separate policies from us at a very reasonable rate. 

Will my food safety plan template pass with the local health inspector?
This document is a template. We have done the leg work for you when it comes to entailing the proper procedures for a food safety and hygiene plan. You may have to edit the document yourself slightly to meet with the local inspectors requests. Please note this document does not include a food recipe plan, but instead focuses on food handling/storage and hygiene/sanitization procedures for your business. If you prefer a custom food safety manual made specific for your business, pricing starts at $1995.00 + taxes. Contact us for further information on a custom food safety manual HERE.

Can I edit my safety manual template myself?
Yes You can! Upon successful purchase you will receive your safety manual template in MS WORD format, which means you can edit your document at anytime. The table of contents is also automatically adjustable (instructions provided).

Will you insert my logo and company name into the template for me?
Yes we will! After you place your purchase, please email us ([email protected]) with your order number, logo and company name. One of our staff will happily develop this for you and email you your completed safety manual within 2 to 3 business days.

What Food Safety Policies are Included with my Template?
Each food safety plan template we offer has been developed in accordance with each provincial health authority regulations across Canada. So for example, if you purchase the BC food safety plan template then that template has been designed to meet with BC health authority regulations. If you purchase the Alberta food safety template then that template has been designed to meet with Alberta health authority regulations, and so on for each particular province.

You will receive your food safety plan template in MS WORD .doc format; which means you can make edits, changes or additions to your program at anytime.
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You will receive customization instructions in PDF format which will clearly outline how to insert your company logo to each page, how to change your title page picture and how to insert your company name into the entire document in just a few clicks of a button (YOU DO NOT NEED TO MANUALLY INSERT YOUR COMPANY NAME PAGE BY PAGE) - our instructions will outline how to do this for the entire document; very quickly.

​By clicking on the following pictures you will get a free preview of each exact policy (and it sub-sections) you will receive with your template purchase:

Free Preview (click on the pictures to enlarge)

Are OHS Safety Manuals Canada's food safety plan templates recognized in the industry?
Absolutely. Our written food safety plan templates have been developed by certified and professional health and safety consultants with a combined experience in occupational health and safety of over 60 years.  And some of our long time consultants are also either current food service industry business owner or previous owners. Our food safety plan templates are recognized across Canada by federal, provincial, municipal, and private organizations and individuals. Learn more about us here.

I am a small food service business in Canada with less than 10 employees. Do I really need a food safety plan for my business?
​​Every business who serves food to the public in Canada is required by legislated LAW to have a food safety plan in place. All businesses in every province across Canada, are required by provincial health authority regulations, food safe regulations & Canada food safety legislation to ensure an effective food safety plan is developed and implemented for their customers and employees. The first step towards developing an food safety plan for your small business in Canada is to develop a written food safety manual which includes the proper safety procedures and policies pertaining to your business and in compliance with the provincial health authority regulations.

Our food safety plan will be the foundation of your overall food safety program in the form of written policies and procedures; along with usable forms to ensure your company's due diligence. ​Failure to comply with provincial health authority regulations in Canada, can result in very expensive and hefty fines, penalties, sanctions and stop work orders by local government health safety officers. Don't let this happen to your company. 

SEE ALL food safety plan TEMPLATES

​Is it safe to use my credit card and purchase your on-line digital safety programs from your website?
Yes, it is absolutely 100% safe. You can read our security policy here. Your personal and credit card information is very safe at ohsmanuals.ca and we take site and data security as a serious issue. The ohsmanuals.ca website uses a SSL secure connection and 128-bit encryption to ensure that your data is secure. With regards to the safety and privacy of your credit card, we've implemented a state-of-the-art e-commerce solution for ohsmanuals.ca. Our site offers strong security by encrypting your credit card information in such a way that it is not accessible by employees within OHS Safety Manuals Canada, or by anyone who would try to compromise the security of ohsmanuals.ca.

​As a result, our site meets the rigorous security standards set by many privacy watchdog groups and standards set by the Internet community in general. When you entered your credit card in our store, only the last four digits of your card are visible on the site. Even you (or anyone who logs in as you) cannot access the details of your credit card from our store. If you still do not feel comfortable purchasing online - no problem - just give us a call or email us and one of our customer service representatives can process your payment over the phone.

What forms of payment does OHS Safety Manuals accept?
We accept credit card payment over our secure website or over the phone. We accept Visa, Master Card, American Express, Discover and JCB. There is also an option to pay using PayPal, however this transaction can only be made through the phone with our customer service representatives. For Paypal payment option please contact us.

For what provinces does OHS Safety Manuals Canada provide food safety plans for?
We currently sell written food safety plan templates for the following provinces across Canada:
​​BRITISH COLUMBIA, BC   I   ALBERTA, AB   I   SASKATCHEWAN, SK   I   MANITOBA, MB   I   ONTARIO, ON   I  NOVA SCOTIA, NS   I   NEW BRUNSWICK, NB   I   QUEBEC, QC  I   NORTHWEST TERRITORIES, NT  i   NEWFOUNDLAND & LABRADOR, NL   i   
PRINCE EDWARD ISLAND, PEI. 

Can OHS Safety Manuals Canada build custom food safety plans for businesses or are their programs just available online?
Yes, for a different price point we can develop and customize your company's food safety plan based on your specific business and industry. Our online digital food safety plan templates are a more quicker and cost effective solution for small businesses where they can purchase the overall foundation of a food safety plan and then build upon it based on their type of business. Contact us for a quotation.

​What is you return policy on online purchases?
You can view our return and refund policy here. If you still require more information please contact us at anytime.

What if a health authority or health officer rejects our food safety plan we purchased from ohsmanuals.ca?
Our on-line digital food safety plans have been developed and carefully crafted by professional OHS consultants to ensure your business is in complete compliance with all provincial health authority regulations across Canada; and meet with ​HACCP requirements. If for any odd reason health authority / health officer rejects any part of your food safety plan, we will work with you tirelessly to ensure changes are made to your program at no extra cost to you so it passes their requirements. If we at OHS Safety Manuals Canada cannot achieve your 100% total satisfaction - we will gladly refund your money in full.

Once I purchase my online program, do I get my health and safety program in paper or electronic version?
You will receive your food safety program in electronic MS Word format only. All documents are created in Microsoft Word so you can edit them to suite your specific requirements. The templates are delivered to your provided email address immediately upon purchase. 

How long does it take to get my documents after I purchase them?
Template: An electronic MS Word format of your food safety program manual template (or other purchased policies and procedures) are delivered immediately to your provided email address upon purchase by way of a download link.

Can I edit the online digital food safety plan I purchased from ohsmanuals.ca?
Absolutely. You will receive an editable MS Word format of your safety program manual upon purchase. You can edit, delete or add on content to your food safety program manual template at anytime.

Do you have any more questions for us? We are here to help.

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